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Ask Casamara Club

Where do you ship?

We currently ship to all 50 states in the US.

How much does shipping cost?

Unlike larger online retailers, all of our shipments come from the same, small warehouse. We cover most of the cost of shipping, and charge a smaller, fixed fee based on how much it costs us to ship to you.
I want to send my order as a gift. Can you leave out the receipt?
First of all, that's so nice of you to send our drinks as gift. Thank you. But no need worry, we don't include the price of your order with any of our shipments. 

When will my order arrive?

We're a small company doing our best to fulfill high demand. During normal times, we can usually get shipments out the door in 1-2 business days. This may take a bit longer during peak times (e.g., around the holidays), and lately as our warehouse partners take extra precautions to keep their staff safe.

Once your order has left our warehouse, transit times vary by location.

How do I track my order?

Once your order ships, you will receive an email with tracking information that you can use to follow your order until it is delivered. 

Do I need to download the Shop app to track my order?


Can I change or cancel my order?

Once an order is placed, we cannot guarantee any changes or cancellations. If you'd like to change or cancel your order, please email yourfriends@casamaraclub.com with "Change My Order" and your Order Number in the subject line, along with a clear description of what needs to be changed. We will do our best to accommodate requests.

For more information, please check out our Shipping Policy.

What is your return policy?

We are not able to accept returns at this time.

My order arrived damaged. What do I do?

If your order arrives after being damaged in transit, please reach out to yourfriends@casamaraclub.com within 14 days of receiving the package, and attach a photo showing the damage. Damaged orders will be replaced or refunded. We cannot guarantee refunds after 14 days.

My order shipped but never arrived. What do I do?

If your order has shipped but is taking a suspiciously long time to delivery, email us at yourfriends@casamaraclub.com. We will do our best to resolve the issue with the carrier.

UPS Ground doesn't work for me. Can you ship via another method? 

If you are unable to accept deliveries via UPS Ground (e.g., if you would like to use a PO Box), please email us at yourfriends@casamaraclub.com and we'll see what we can do!

How do I pause, swap, or cancel my subscription?

Login to your account to pause, swap, or cancel your subscription.

I'm having trouble logging in. What do I do?

If you're a current subscriber but are unable to login or reset your password, the most common issue is that you haven't created an account yet. You can do that here.

If that doesn't work, please email yourfriends@casamaraclub.com, and we'll figure it out together!

What is a leisure soda?

Don't overthink it.

What is amaro?

Amaro is a kind of Italian liqueur made from all sorts of botanicals, including citrus peels, herbs, roots, and spices. We call our drinks amaro club sodas because we take flavor inspiration from amaro to make a light and refreshing version, without the alcohol.

Does Casamara Club contain alcohol?

Casamara Club's flavors are inspired by Italian amaro and mixology, but our amaro club sodas are totally non-alcoholic.

Does Casamara Club help with hangovers?

We've heard from some people that our drinks can help with a hangover, but there isn't enough evidence to say for sure. The only way we can truly guarantee you won't get a hangover is if you drink our amaro club sodas instead of alcohol :)

Why do you use extracts instead of natural flavors?

We only use pure botanical extracts, because we don't like the way natural flavors are produced and labeled in the US.

Let's say your favorite grapefruit flavored seltzer has "natural flavor" (or even "natural grapefruit flavor") listed in the ingredients. That means the producer put some real grapefruit extract in there, but it's also been cut with dozens of other chemical compounds to make the end result cheaper and more consistent, and to make you crave more of it.
As long as those compounds are derived from plants, meat, dairy, seafood, or anything else from nature, all they have to put on the label is "natural flavor."

Does using botanical extracts instead of natural flavors/essences make your product less consistent?

Yes, it can! We're proud of the fact that each of our botanical extracts may taste a bit different each time we produce it, based on all sorts of natural and agricultural forces that are totally outside of our control.

Producers of "natural flavors" control for variation by using whatever is cheap to maintain a consistent flavor profile. But that just seems boring.

Why do you add sugar/honey to your drinks?

Because it tastes good. Sugar-free sweeteners like aspartame, stevia, and monkfruit have never tasted that great to us. Sweetening with fruit juice alone can be delicious, but it can overpower the botanical notes we want to highlight.

We think a few grams of real sugar is a much cleaner, tastier way to add depth of flavor to the botanicals we're playing with.

How should I store your drinks?

While we prefer to drink them cold, you can store our soft drinks at room temperature.

Can I mix Casamara Club with alcohol?

Why not? We make our soft drinks to be enjoyed on their own, but we've had plenty of fun using them as mixers. Check out the Recipes page for some inspiration.

How can I find Casamara Club at my favorite shop/bar/restaurant?
Check out our Find page to see if we're available near you.

If you want to become a wholesaler or retailer, drop us a line at yourfriends@casamaraclub.com.

Who's in charge here?

Jason LaValla is the founder and club president. He made the original recipes, and these days mostly handles sales and marketing.

Erica Johnson is the head of production. She sources ingredients, manages production, and is even working on some fun new recipes.

You can reach both Jason and Erica at yourfriends[at]casamaraclub.com.

Mike Van Hall did the original brand design, including our labels. These days he's more like a spiritual advisor. You can find more of his work under the anonym committee on opprobriations.



Don't see your question answered here? Drop us a line at yourfriends[at]casamaraclub.com.